Safety-Guard

1. Overview

At ULTIMATE Cybersecurity Solutions, we stand behind the quality of our services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers on our monthly and annual subscription plans. If you're not completely satisfied with our services within the first 30 days, you can request a full refund.

Note: This guarantee applies to first-time customers only and excludes setup fees, custom development work, and third-party services.

3. Refund Eligibility

Eligible for Refund:

Monthly or annual subscription fees within 30 days of initial purchase
Unused portions of prepaid services due to service termination by us
Duplicate charges or billing errors
Services not delivered due to technical issues on our end
Significant service outages exceeding our SLA commitments

Not Eligible for Refund:

Setup fees and onboarding costs
Custom development or consulting work already performed
Third-party software licenses or services
Services used for more than 30 days
Refund requests due to user error or misunderstanding
Services terminated due to policy violations
Renewal fees (must cancel before renewal date)

4. Refund Process

To request a refund, please follow these steps:

Contact Support

Email us at billing@ultimate-cyber.com with your refund request.

Provide Information

Include your account details, reason for refund, and any relevant documentation.

Review Process

We'll review your request within 2-3 business days and respond with our decision.

Processing

Approved refunds are processed within 5-10 business days to your original payment method.

5. Subscription Cancellations

You can cancel your subscription at any time through your account dashboard or by contacting support. Please note:

Cancellations take effect at the end of your current billing period
You'll continue to have access to services until the end of the paid period
No refunds are provided for partial months unless within the 30-day guarantee period
Annual subscriptions must be cancelled at least 30 days before renewal

6. Stripe Payment Processing

All payments are processed through Stripe, Inc. Refunds will be issued to the same payment method used for the original transaction. Please note:

Refunds may take 5-10 business days to appear on your statement
Processing times depend on your bank or card issuer
Stripe processing fees are non-refundable
Currency conversion fees may apply for international transactions

7. Service Credits

In some cases, we may offer service credits instead of monetary refunds:

For service outages that exceed our SLA commitments
As compensation for service disruptions
For billing errors or technical issues
Credits are applied to your account for future use
Credits expire 12 months from the date of issue

8. Dispute Resolution

If you disagree with our refund decision, you may:

Request escalation to our management team
Provide additional documentation to support your case
Contact your credit card company to dispute the charge
Seek resolution through our formal complaint process

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Information

For refund requests or questions about this policy, please contact us:

ULTIMATE Cybersecurity Solutions, Inc.

Billing Support: billing@ultimate-cyber.com

General Support: support@ultimate-cyber.com

Phone: +44 7751 672062

London , Regus - Harrow - College Road 342