1. Our Commitment to Data Protection
ULTIMATE Cybersecurity Solutions is committed to protecting your personal data and respecting your privacy rights. We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.
2. Your Rights Under GDPR
If you are a resident of the European Union, you have the following rights regarding your personal data:
You have the right to request copies of your personal data and information about how we process it.
You have the right to request correction of inaccurate or incomplete personal data.
You have the right to request deletion of your personal data under certain circumstances.
You have the right to request restriction of processing of your personal data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw consent at any time.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: To provide our cybersecurity services and fulfill our contractual obligations
- Legitimate Interest: To improve our services, prevent fraud, and ensure security
- Consent: For marketing communications and optional features
- Legal Obligation: To comply with applicable laws and regulations
- Vital Interest: To protect the security and integrity of our systems and data
4. Data Processing Activities
Customer Data
We process customer data to provide our cybersecurity services, including:
- Account management and authentication
- Service delivery and support
- Billing and payment processing
- Security monitoring and incident response
Marketing Data
With your consent, we may process data for marketing purposes:
- Email marketing campaigns
- Product updates and announcements
- Personalized content and recommendations
- Event invitations and webinars
Analytics Data
We process analytics data to improve our services:
- Website usage and performance metrics
- Service utilization patterns
- Error tracking and debugging
- Security threat analysis
5. Data Transfers and Storage
Your data may be transferred to and stored in countries outside the European Economic Area (EEA). We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
- Strong encryption and security measures for data in transit and at rest
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Account Data: Retained for the duration of your account plus 7 years for legal compliance
- Transaction Records: Retained for 7 years as required by financial regulations
- Support Communications: Retained for 3 years for quality assurance
- Marketing Data: Retained until consent is withdrawn or 2 years of inactivity
- Analytics Data: Anonymized after 26 months in compliance with GDPR
7. Data Security Measures
We implement comprehensive technical and organizational measures to protect your data:
Technical Measures
- AES-256 encryption at rest
- TLS 1.3 encryption in transit
- Multi-factor authentication
- Regular security audits
- Intrusion detection systems
- Automated backup systems
Organizational Measures
- Staff training and awareness
- Access controls and permissions
- Data processing agreements
- Incident response procedures
- Regular compliance reviews
- Third-party security assessments
8. Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:
- Notify the relevant supervisory authority within 72 hours
- Inform affected individuals without undue delay
- Provide clear information about the nature and impact of the breach
- Describe measures taken to address the breach
- Offer recommendations to mitigate potential harm
9. Third-Party Processors
We work with carefully selected third-party processors who meet our strict data protection standards:
- Stripe: Payment processing (PCI DSS compliant)
- AWS: Cloud infrastructure (ISO 27001, SOC 2)
- Google: Analytics and workspace tools (Privacy Shield certified)
- Intercom: Customer support platform (GDPR compliant)
- HubSpot: Marketing automation (Privacy Shield certified)
All processors are bound by Data Processing Agreements (DPAs) that ensure GDPR compliance.
10. Exercising Your Rights
To exercise any of your data protection rights, please contact our Data Protection Officer:
How to Submit a Request
- Email us at info@safety-guard.space
- Include your full name and account email address
- Specify which right you wish to exercise
- Provide any relevant details or documentation
- We will respond within 30 days (or 60 days for complex requests)
We may need to verify your identity before processing your request. There is no charge for most requests, but we may charge a reasonable fee for excessive or repetitive requests.
11. Supervisory Authority
If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with your local supervisory authority. For EU residents, you can find your local authority at:
https://edpb.europa.eu/about-edpb/board/members_en
12. Contact Information
For any questions about data protection or to exercise your rights, please contact us: